Refund policy
We strive to deliver you the best in quality and value. If for any reason you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase within the first 90 days after you receive the order.
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number by emailing info@nendure.com with a detailed reason for the return and pictures or a video of the product that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail the product you would like to return.
To assure your refund, please use a trackable mail service. We will not be responsible for lost or missing packages.
Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 3-4 days once your refund request is approved. A refund receipt will be emailed to the email address you used when making your original purchase.
LATE OR MISSING REFUNDS
Please understand that we issue refunds as soon as your refund request is approved — that means the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund, please contact us.
How long does delivery take?
All orders are shipped within 2-5 business days. If your order hasn’t arrived in the estimated delivery times, please contact our support team at info@nendure.com
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Can you provide me with a tracking number?
All tracking numbers will be emailed to the customer as soon as the tracking information becomes available.
I've entered the wrong shipping address. Can I change it?
If this happens to you, email us as soon as possible — we might be able to take care of it. However, we can't promise anything, as all our items are usually processed immediately after your order and shipped out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.
We should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically processes orders and follows exactly what you supplied.
Can I cancel my order after it has been placed?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order before it has been processed and/or shipped, you will be assessed a 15% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
Invalid Reasons:
Buyer no longer wants the items – This is the most common example, which we cannot honor if we want to continue offering great value at Nendure. The buyer should make sure they want to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – The buyer should be confident that they are ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
